FAQs

Must Note

  • Complete Handmade manufacturing process which ensures Environment-Friendly Products.
  • Constant Testing and Experimentation to guarantee a Healthy Experience to all of you.
  • No use of Chemicals or toxic scents for a natural and organic atmosphere around you.
  • Use of Vegetable Waxes that are proved to be carbon-free, resulting in Smoke-free Candles.
  • Smooth and Steady burn for a Long – Lasting Life of a Candle.

Candle Care

  • Let the Candle burn for at least 4 hours in the First Run.
  • Trim the wick to 1/4th inch after every burn (or whenever you notice black smoke).
  • Don’t leave burning candles Unattended.
  • Keep away from Children and Pets.
  • Do not burn till the end of Jar ( stop burning when 1/2 inch of unmelted wax remains)
  • What type of candles do you make?

We make all type of Candles.

We strictly do not use Paraffin Wax. All our Waxes are made from Vegetable Oil and are Organic.

  • Are these Candles Handmade ?

Yes all the CandleKP Candles are completely Hand-Made.

  • Can I customise the Candle ?

Yes , We do take Customised Candle requirements but the only requirement is that you should take minimum 25 pieces of Scented Candle / 50 pieces of Gel Candles.

  • What all things I can customise in a Candle ?

Customization according to Candle Selected : –

  1. Scented Candle you can customize – Fragrance (50 options for bulk) , Colour , Glitter on top , Label on Top
  2. Flower patellas topping Candle  – Colour , Label on Top
  3. Different Shape candle according your Event
  • How many days does it take for a parcel to reach me ?

After we process your Order in 2 Business Days.

It takes 3-4 Business Days for Metro Cities and 5-6 Business Days

for Assam , Kerala , Jammu and Kashmir (all far off cities).

  • What if my Candles breaks during Delivery ?

If your Parcel is mistreated by the Courier Company CandleKP Candles will help you repair the maximum damage possible.

Please follow following steps to be eligible for claiming your damages.

  • Send us through Whatsapp (+91 8866319180) or Email (Krpaghadal@gmail.com) 5-6 pictures of your Broken Candle from all angles , 1 video showing all the damages of Broken Candle.
  • After going through your images and the damage caused. We can give any two options to the concerned client.
  1. 50% amount of the Piece Broken will be refunded.
  2. You can get a 100% amount of the Piece Broken as CandleKP Store Credit.(A coupon code will be generated for you and hence you will get that much amount off on your next purchase.)
  • Why is my Candle releasing Black Smoke ?

If you notice that there is Black Smoke releasing from your Candle then it is because your wick is too large for the Candle. Trim your Wick to 1/4th inch ( trim a really small portion and check again)

  • Why can I see the tunnelling effect in my Candle ?

Tunnelling is caused in a Candle when you burn it for the shorter amount of time initially. A Soy Candle remembers it’s melt pool and hence after a first burn of short hour , your candle will always burn only that much amount of wax, leaving the side wax unused. For a Cleaner burn let your Candle burn for at least 4 hours initially (or until the complete wax is used edge to edge) , this will reduce the chances of tunnelling effect. If you have already burnt it for less time initially then try giving your Candle a long run (5-6 hours) until complete wax is used.

  • Do you take Private Label Manufacturing orders?

              Yes, we can customise a Candle for your Label and according to your design, if you have a minimum quantity of 1000 Units.